All eligible refund requests approved under this policy are processed back to the customer's original payment channel (Mobile Banking / Credit Card / Bank Account) within 7 to 10 working days.
1. Non-Refundable Tickets
By default, all tickets purchased on Ticket Koro are non-refundable and non-exchangeable unless specified otherwise by the event organizer or in the case of a complete event cancellation.
2. Event Cancellations
If an event is officially cancelled by the organizer, ticket buyers will be entitled to a full refund of the ticket face value. Payment gateway processing charges or platform convenience fees may be non-refundable depending on the provider's terms.
3. Rescheduled Events
If an event is postponed or rescheduled, your ticket will automatically remain valid for the new date. If you are unable to attend the rescheduled date, you must submit a refund request to support@ticketkoro.com within 7 days of the rescheduling announcement.
4. Processing Refunds & Settlement Timeline
Approved refunds will be processed back to the original payment method (credit card, bank account, or mobile financial service wallet such as bKash/Nagad/Rocket) used during checkout. Please allow 7 to 10 working days for the refunded amount to reflect in your account statement.