1. Information We Collect
We collect information you provide directly to us when you register an account, create an event, buy tickets, or contact support. This includes:
- Personal details (e.g., name, email address, phone number).
- Billing details processed securely through our payment gateways.
- Event details and settings provided by organizers.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our ticketing and booking services.
- To process ticket bookings, payments, and send transaction emails.
- To send event-related updates from the organizers of events you are attending.
- To comply with legal obligations and prevent fraudulent transactions.
3. Information Sharing & Disclosure
We do not sell your personal data. We share information only in the following contexts:
- With Event Organizers: When you buy a ticket, the event organizer receives your contact details (name and email) to manage attendance.
- With Payment Gateway Providers: Transactions are routed securely to payment gateways (such as SSLCommerz) to process credit cards, mobile banking, etc.
- For Legal Compliance: We may disclose details if required by law or subpoena.
4. Data Security
We employ robust security measures (including industry-standard SSL encryption and strict database access controls) to protect your personal details against unauthorized access, loss, or theft.
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal data stored on our platform. Please contact support@ticketkoro.com to make such requests.